Consumer Call Center Specialist (USA Jobs)
Job ID: 415808BR
Location: 521 AVALON AVE, MUSCLE SHOALS, AL
Call center jobs in the USA: Liable for a high volume of inbound calls (7) days per week from clients, patients, colleagues, and others for requests, acclaims, or issues/worries about organization’s items, arrangements, or administrations observing standard SOPs different frameworks and strategies, working under virtual management. Guarantees all contacts get excellent client assistance by means of aptitudes, for example, compassion, mindful, and obliging just as being productive in time the board, documentation, and sentence structure. Broadly educated on numerous lines of business as obligations may differ dependent on doled out office and regular contacts.
This is a work at home position. To be thought of, up-and-comers must have a functioning home telephone line (landline just – cell and VOIP administrations not approved) and rapid web (link/broadband or fiber optic introduced at the hour of use.
This is a full-time position with remuneration at $11.00/hour.
- Resolves normal, general inquiries and issues put together by clients, doctor workplaces, patients, and outsider sellers through various sources with restricted assortment keeping set up rules and standard SOPs and methods. Uses all accessible data to pick the best arrangement and resolve client concerns. Guides complex inquiries and issues to more ranking staff levels.
- Utilizations a PC application to log and track requests, just as, to check the status of things that require development or association of different gatherings. Archives contact associations, records subtleties, protests, remarks, and activities are taken.
- Directions with other useful zones as important. Alludes uncertain heightened issues as assigned by the divisions for additional examination.
- Contacts clients, doctor’s office, patient, or outsider merchant to react to requests or to tell them of examination results and arranged changes.
- Handles requests for at least one line of business.
Walgreens (walgreens.com), one of the country’s biggest drugstore chains, is remembered for the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a worldwide innovator in retail and discount drug store. Walgreens is glad to be local wellbeing, excellence and retail objective supporting networks the nation over, and was named to FORTUNE* magazine’s 2019 Companies that Change the World rundown. Around 8 million clients communicate with Walgreens in stores and online every day. As of August 31, 2019, Walgreens works 9,277 drugstores with a presence in every one of the 50 expresses, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, alongside its omnichannel business, Walgreens.com. Walgreens additionally gives forte drug store and mail administrations and offers in-store facilities and other medical care administrations all through the United States, the majority of which are worked by our medical services key accomplices.
An Equal Opportunity Employer, including inability/veterans
- 18 years old or more seasoned
- Secondary School Diploma or GED.
- Halfway level keyboarding abilities (at any rate 25 WPM, typing by memory, organizing reports).
- Fundamental level PC abilities (for instance: fire up and shut down PC, use the mouse to point and snap, start and close projects, switch between programs, spare records, print archives, and additionally access data on-line).
- Fundamental Search Engines aptitudes to incorporate opening a program, composing in URLs in the right area, utilizing a web crawler, bookmarking a website, exploring utilizing back/forward/stop fastens, and rounding out structures on the web.
- Impart viably recorded as a hard copy and verbally.
- In any event 1 year of client support involvement with unified administrations or call focus climate.
- Involvement with Retail or medical services.
- Experience giving client support to inner and outside clients, including satisfying quality guidelines for administrations, and assessment of consumer loyalty.
- Halfway level keyboarding aptitudes (at any rate 35 WPM, typing by memory, designing archives).